Question 1

Wait, do you actually sell flooring?

Accepted Answer

No. We're an independent guide. We hand you off to a local Houston-area supplier or installer and they quote you directly. If you hire one, they may pay us a small finder's fee — you pay the same either way.

Question we missed?

Email us. A real human replies.

sales@planklyflooring.com →

Question 2

Is this really free?

Accepted Answer

Yes. No upsell, no premium tier, no 'unlock your quote' wall. Homeowners pay nothing, ever.

Question 3

How do you vet installers?

Accepted Answer

Honestly: we're new. Right now that means we've personally visited the shop or spoken to the owner, confirmed they're licensed and insured in Texas, and we'd hire them ourselves. As we grow we'll add a mystery-shop process and drop anyone who burns a customer.

Question 4

What if I just want to buy cash-and-carry?

Accepted Answer

Pick 'cash & carry' in the quiz. We'll point you at Houston-area yards that stock what you want, and you'll get an itemized list — no install quote, just material.

Question 5

Where do you cover?

Accepted Answer

Greater Houston for now — inside the Loop, the Heights, Memorial, Bellaire, Sugar Land, Katy, The Woodlands, Pearland. If you're outside that and want to ask, just email us.

Question 6

How long does this take?

Accepted Answer

We're a small new team, so a person reads every submission. Expect a reply in 1–2 business days. Once we hand you off, the supplier usually quotes within a few days.

Question 7

How many people have you helped?

Accepted Answer

We literally just launched. So: not many. We'd rather tell you that than make up a number.

Question 8

Will you spam me?

Accepted Answer

We'll email you the intro, then maybe one follow-up to check it was useful. That's it. No newsletter unless you opt in, no third-party sharing.

The short, honest version.